TERMS AND CONDITIONS OF SALE
The following terms and conditions apply to all transactions on Paulstride
co.uk and Babyfare.co.uk. The use of this site indicates your acceptance
of these terms and conditions. The placement of an order indicates
your acceptance of these terms and conditions. Please read them carefully
and print a copy for future reference.
General
These terms and conditions do not affect your statutory rights. To order
goods through this website you must be at least 18 years of age and accept
delivery within the UK. We will treat each order for goods as an offer
by you to purchase the goods subject to these terms and conditions.
Description of Goods
All the products we sell are of a technical nature and it is not practical
to publish detailed specifications of all the products. All images, descriptive
matter, specifications and advertising on our site are for the sole purpose
of giving an approximate description of the goods. Full detailed specifications
are available from the manufacturer's brochures or their websites.
All accessories supplied with a product are subject to upgrade or change
at the manufacturers discretion. We will supply the product(s) as supplied
to us by the manufacturer.
Accuracy of Product Information
All product specifications, images and other information published
on our website have either been made accessible by suppliers, manufacturer's,
publications, publicists, or been gathered from public-domain sources.
The intention of Paulstride.co.uk is that all information on the website
should be as accurate and up to date as possible. However, Paulstride.co.uk
cannot guarantee the reliability or the accuracy of the information
contained
within its pages. All the actions taken by the user of the website
are the responsibility of the individual.
Payment and Price
The total price payable for the goods will be stipulated at the time
when you place your order whether or not the order has been confirmed.
We are entitled to make adjustments to the price to take account of any
increase in our supplier's prices, or the imposition of any taxes or
duties, or if due to an error or omission the price published for the
goods is wrong whether or not the order has been confirmed. We will inform
you of the correct price and give you the opportunity to cancel the order.
All prices on our website are inclusive of VAT but exclusive of delivery
charges which will be payable as indicated at the time of placing your
order.
For VAT purposes vat registration number is 371 4393 50 relating the
business carried out under the trading title of Paul Stride at the address
stated at the bottom of the page.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical
error or error in pricing information from our suppliers, taxes or duty
changes, we shall have the right to refuse or cancel any orders listed
at the incorrect price whether or not the order has been confirmed. If
your credit card has already been charged and we subsequently cancel
your order, we will immediately issue a credit to your credit card account
in the value of the incorrect price (including delivery charges).Payment
Methods
On the order you must provide us with your exact billing address and
telephone number - the address and phone number your credit card bank
has on file for you. Incorrect information will cause a delay in processing
your order. Your order will only be processed once authorisation of your
credit card has been properly received. You may also pay by cheque or
postal order although we cannot dispatch the goods until payment has
been cleared which can take at least 10 days in this case please e-mail
the relevant order details or contact us by other means and we will process
the order once payment has been received at the address listed at the
bottom of the page.
Availability of Goods
All products and services are subject to availability and may be withdrawn
at any time. If we do not supply the goods for any reason we will not
charge you for these and we will refund any money already paid for
them. However, we will not be responsible for compensating you for
any other
losses you may suffer if we do not supply the goods. Delivery Charges
All prices on our website are exclusive of delivery charges which will
be added to the price of the products at our checkout. Delivery prices
quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle
of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY,
PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will
incur additional charges (e-mail us for a quotation) and may also experience
delivery delays. AM/PM and Saturday deliveries are optional and will
also incur additional charges. These can be obtained upon application.
Delivery Times
Delivery of products (stock items) will normally be made within 3-5 working
days from clearance of payment. We will endeavour to deliver goods within
the times stated but goods are subject to availability and delay in delivery
of goods is sometimes outside our control. Any dates we specify for the
delivery of the goods are approximate only and we shall not be liable
for any losses, costs, damages, charges, or expenses caused by any delay
for delivery of the goods. If we or our suppliers are temporarily out
of stock, we will notify you of this position and you should allow up
to 14 days for dispatch of the goods. For delays of more than 14 days,
you will have the right to cancel the order and we will refund any money
paid by you for the goods.
Risk
As soon as we have delivered the goods to your door you will be responsible
for them. We will only deliver goods to the address on the order and
goods will not be left without a signature. From the time of receipted
delivery of the goods, any loss or damage to the goods shall be at your
own risk. Any transit damage to the goods, shortages or incorrect goods
supplied must be noted on the delivery consignment note at the time of
delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make
a note on the carrier's delivery consignment note and it will be your
responsibility to inform us within 7 days from delivery. Shortages: It is your responsibility to sign
for the correct number of packages as shown on the carrier's delivery
consignment note. Any shortages
must be noted on the consignment note and it will be your responsibility
to notify us within 10 days from delivery.
In-Correct Goods: It is your responsibility
to notify us of any in-correct goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability
for goods lost in transit unless we are notified within 10 days from
the expected
delivery date.
If goods returned under this clause are found to be perfect and in
full working order, these will be returned to you and an administration
fee
of 15% of the price of the goods along with the cost of carriage will
be charged to your credit card account.
Product Guarantees - General
All products supplied are covered by the terms and conditions of the
Manufacturer's Guarantee for a period of 6 months. This guarantee specifically
excludes faults caused by accident, neglect, misuse and incorrect assembly.
Accidental damage and damage caused by misuse is not covered by this
guarantee and a charge will be made for repair. In addition routine maintenance
(cleaning and lubrication), wear and tear, cosmetic damage and limited
life consumables are not covered. If a product displays a manufacturing
fault within the guarantee period we will repair (or arrange a repair)
or send spare parts to you free of charge. If you have damaged any of
your nursery items you may be able to make a claim against your household
contents insurance. This does not affect any statutory rights that you
may have.
Cancellation of Orders:
RETURNS POLICY
No Fault Returns.
You are entitled to withdraw from this contract within 7 days from delivery
of the goods for a full credit or refund less any applicable delivery
charges. The goods must be unused and ‘as new’ in their original
box and packaging including all manuals and accessories. You must return
the goods to us within 7 working days from the day after the date of
delivery at your own cost and risk. Goods received back ‘as new’ but
incomplete with missing components and accessories – the cost of
the accessories will be charged to you. Goods received back in any condition
other than ‘as new’ will be returned back to you with a charge
made for the return carriage.
Faulty Returns .
In such instances please contact us within 7 days from the delivery date.
You must then return the faulty item directly yourself. Upon receipt
of the goods we will inspect them and once confirmation of the fault
is gained you will be offered the following options:
1. A replacement – this item will be shipped to you at our own
expense.
2. A repair – the repaired item will be shipped to you at our own
expense. Please note that once repaired the product is no longer eligible
for replacement.
3. A full refund – provided the item has been verified faulty and
unused and is complete with all accessories in its original box and packaging.
If the product is not deemed to be faulty by our then you will be offered
the following options:
1. Return of the goods – the cost of delivery charged to you.
2. Refund – the invoice cost less any applicable delivery charges
provided the product is ‘as new’ and complete with all accessories
in its original box and packaging. If the condition of the product or
the packaging is poor then we reserve the right to impose a charge to
cover re-packaging costs. Missing accessories will also be charged to
you.
The manufacturers guarantee will apply to all items reported to be
faulty after 7 days from delivery. This returns policy does not affect
your
legal rights.
Other
You will own the goods once we have received your payment in full.
We do not offer any credit facilities at the moment. We will issue
you with
an electronic invoice once we have dispatched the goods to you. Failure
by us to enforce any of these terms and conditions will not affect
our right to enforce the rest of these terms and conditions. These
terms
and conditions are subject to change at any time without prior notice
to you.
Paulstride co uk / Babyfare.co.uk is operated by Paul Stride and
any written queries or returns should be sent to the trading address
below.
Paul Stride
20 Kathryn Ave
Monks Cross
York
YO32 9JS |